Privacy Policy for BRAJ BHOOMI AMRIT
Effective Date: August 7, 2026
Website: brajbhoomiamrit.com
At BRAJ BHOOMI AMRIT, we respect your privacy and are committed to protecting the personal data of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brajbhoomiamrit.com and purchase our organically cultivated and packaged food products.
Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms of this policy.
1. Information We Collect
To process orders seamlessly without requiring mandatory user account registration, we collect minimal personal information during the checkout process:
- Contact & Delivery Details: Full Name, Shipping Address, Billing Address, Mobile/Phone Number, and Email Address.
- Order Information: Details of food products purchased, order history, and specific delivery instructions.
- Technical & Device Data: IP address, browser type, device information, and operating system collected automatically via standard web server logs for security and analytical purposes.
2. How We Use Your Information
We use your personal data strictly for lawful operational and business purposes, including:
- Processing, packaging, dispatching, and delivering your organic food orders.
- Sending order confirmations, invoice details, tracking information, and customer service updates.
- Ensuring compliance with quality, food safety (FSSAI norms), and agricultural product standards.
- Preventing fraudulent transactions, unauthorized access, and maintaining website security.
- Complying with applicable legal and statutory obligations under Indian laws.
3. Payment Processing & Financial Security
- All online monetary transactions are processed through secure, PCI-DSS compliant third-party Payment Gateways.
- BRAJ BHOOMI AMRIT does not collect, process, or store sensitive financial credentials such as Credit/Debit Card numbers, CVV, Net Banking credentials, or UPI PINs on our servers.
- Payment interactions are encrypted directly between your browser and the payment service provider.
4. Data Sharing & Third-Party Disclosure
We do not sell, trade, rent, or commercialize your personal information to third parties. Limited data sharing occurs strictly on a need-to-know basis:
- Logistics & Courier Partners: We share your Name, Delivery Address, and Contact Number with trusted delivery agencies solely to fulfill product deliveries.
- Legal Compliance & Enforcement: We may disclose your information if required by court orders, government authorities, law enforcement agencies, or under Indian statutory provisions.
5. Cookies and Web Analytics
Our website uses standard cookies and session tracking technologies to:
- Keep track of items added to your shopping cart.
- Improve site usability, loading speeds, and overall shopping experience.
You can disable cookies through your web browser settings; however, doing so may affect certain functions of our online store (such as cart persistence).
6. Organic Food Product Disclaimer & Quality Control
- All food products sold under BRAJ BHOOMI AMRIT are cultivated, processed, and packaged under strict hygienic and organic farming practices.
- Product storage, handling, and delivery comply with relevant food safety standards in India.
7. Refund, Return & Cancellation Policy
- Perishable Nature of Goods: Due to the nature of fresh, organic, and packaged food items, products once delivered are non-returnable unless received in a damaged condition, spoiled, or expired.
- Damaged or Incorrect Orders: If you receive a damaged, expired, or incorrect food product, you must notify us within 24 to 48 hours of delivery by emailing orders@brajbhoomiamrit.com with order details and photo proof.
- Refund Processing: Approved refunds for damaged goods or cancelled orders (prior to shipment) will be processed back to the original payment method within 5 to 7 business days.
8. Data Retention & User Rights
- Data Retention: We retain your order history and contact records only as long as necessary to fulfill legal, tax, and accounting requirements.
- User Rights: Even without an account registration system, you have the right to request access to, correction of, or permanent deletion of your personal information stored in our sales records.
- To exercise these rights, please send a direct request to orders@brajbhoomiamrit.com.
9. Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer for privacy-related concerns are provided below:
- Brand Name: BRAJ BHOOMI AMRIT
- Support Desk: Customer Redressal Team
- Contact Email: orders@brajbhoomiamrit.com
- Location: Aligarh, Uttar Pradesh, India
- Response Time: We aim to respond to and resolve all privacy and order-related concerns within 48 business hours.
10. Governing Law & Jurisdiction
This Privacy Policy and any disputes arising out of or related to website usage or order fulfillment shall be governed by and construed in accordance with the laws of India. Any legal proceedings or disputes shall be subject to the exclusive jurisdiction of the competent courts in Aligarh, Uttar Pradesh, India.
11. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”